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Find your system, figure out what is wrong, and get the part that fixes it. Written by the techs who service these lanes, not copied off a spec sheet. Tech Chefs is an authorized HME dealer and a licensed contractor — we sell the equipment and we install it.
Not sure which one you have? The identification guide sorts it out in about a minute using the battery in your charger.
Identify, troubleshoot, and find manuals for the HME NEXEO|HDX drive-thru headset system.
Identify, troubleshoot, and find manuals for the HME EOS|HD drive-thru headset system (HS6200, HS6300).
Identify and troubleshoot the HME ion|IQ drive-thru headset system.
HME ZOOM Nitro drive-thru timer and CU50 leaderboard: what it measures, how it improves service times, common issues, and parts.
By a wide margin the most common cause of a headset that seems broken. Batteries are consumables in daily service, and a tired one reports a full charge and then collapses under load — which is exactly why crews blame the headset. Before you diagnose anything else, put a known-good battery in and run a full shift.
Charger ports fail one at a time, and a bad port is deceptive because it reports a charge that is not there. Rotate a known-good battery through every port and note which underperforms. Running peak on three working ports guarantees a dead headset at the worst possible moment.
If the customer sounds bad to your crew, or your crew sounds bad to the customer, the problem is usually at the speaker post rather than in the headset. Weather gets into enclosures, gaskets fail, and audio degrades so gradually that crews stop noticing. Quick test: if every headset has the problem, it is not the headsets.