📞 972-901-9948
ion|IQ is an older HME generation that is still running in a lot of lanes. Parts still move for it, and plenty of these systems have years left. But there's a point where you're spending more on keeping it alive than a newer system would cost, and we'll tell you straight when you've crossed it.
ion|IQ commonly runs a belt-worn transmitter with a corded headset, though all-in-one variants exist.
The dual-band HS6300 is shared between ion|IQ and EOS|HD.
ion|IQ system part numbers generally start with C30000-.
ion|IQ uses BAT50 batteries on AC50 chargers, same as EOS.
Still not sure what you are looking at? Use our HME system identification guide →
Written by techs who work on these every week. Start at the top — the order matters, because the cheap causes are also the most common ones.
Check the battery and the headset cord before condemning the belt pac. Corded headsets fail at the strain relief where the cable meets the connector, and the failure is intermittent long before it's total — which is exactly what makes it hard to spot. Flex the cord near the connector while someone listens.
This is the classic ion|IQ aging pattern and it's usually cumulative rather than one failure: tired batteries, worn ear pads shifting mic position, and a weathering speaker post all compounding. Address all three at once rather than one at a time, or you'll conclude nothing helped.
Honest answer: it depends on how often you're already fixing it. A system that needs attention once a year is fine. A system generating a service call every quarter is costing you more in downtime and labor than the repair invoices show — a dead lane at peak is the real expense. Send us your base station model number and we'll quote the upgrade delta against what you're currently spending.
Authorized HME dealer. Ships anywhere in the US from Duncanville, Texas — no dealer phone tag.
HME publishes the official manuals and user guides for ion | IQ on their support site. We link there rather than hosting copies so you always get the current revision.
Need someone to actually walk you through it? We are an authorized dealer and we answer the phone: 972-901-9948.
ion|IQ is a legacy platform. Parts are still available and Tech Chefs still services these systems, but it is several generations behind current. Whether to keep it running or upgrade depends on your repair frequency.
The HS6300 dual-band headset is used with both ion|IQ and EOS|HD. Other combinations are generally not interchangeable — send us your model numbers before buying.
The current platform is NEXEO|HDX. EOS|HD is the intermediate generation and is often the more economical move depending on your lane configuration and what your brand allows.