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Most operators inherit their drive-thru equipment and never find out what it actually is — until something breaks and someone asks for a model number. Here is how to figure it out in about a minute, without a ladder and without opening anything.
This one tell sorts almost every system in the field. Pull a battery out of the charger and read the label.
You have NEXEO | HDX — HME’s current generation. The charger will be an AC70. Headsets are all-in-one units worn on the head with no separate belt pac. Go to the NEXEO page →
You have either EOS | HD or ion | IQ. Both use the BAT50 on an AC50 charger. Use the next section to tell them apart.
You are on a legacy platform — likely a COM6000/HS6000-era system. These still run, and we still sell parts for some of them, but you are several generations back. Call us with the base station model number and we will tell you honestly whether to keep patching it. Legacy headsets →
You may be on a wired intercom rather than a wireless headset system. IC300 cabled intercom →
All-in-one headset. Model is usually HS6200 or HS6300, which puts you on EOS | HD. The HS6300 is the dual-band version and is also used with ion|IQ, so if you see HS6300 check the base station next.
Belt pac configuration, which most often means ion | IQ. Some EOS deployments also run belt pacs, so confirm with the base station.
The base station is the box mounted in the back of house, usually near the office or on the wall by the drive-thru window. HME part numbers generally follow a pattern: C50000- is NEXEO|HDX, C40000- is EOS|HD, and C30000- is ion|IQ. Take a photo of the label and text it to us if you want a second opinion.
If there is a display in the back showing car times, you have a timer system. Current generation is ZOOM Nitro; older control units are labeled CU40 or CU60. A CU50 leaderboard is the crew-facing 22-inch monitor.
Either loops cut into the pavement, or an ultrasonic detector mounted above the lane. Detection is a separate system from your headsets and fails independently — it is also the most common reason timer data goes wrong.
Snap a picture of the base station label and the battery and text or email it over. We will tell you exactly what you have, what parts fit it, and whether it is worth keeping. No charge, and no obligation to buy anything from us.
Authorized HME dealer · TECL 37276 · Duncanville, Texas · Parts ship nationwide